Kaiser Permanente

2018 - Present | Pasadena, CA

IX Design Lead

September 2021 - Present

After being asked to design a future state version of the Kaiser Permanente online health care experience, I was promoted to the role of IX Design Lead. I have been leading a team of over ten designers who focus on care pathways and appointing. We have been working on incorporating AI and ML technology to provide more guidance to our members and direct them to the most efficient and appropriate care options based on their specific set of circumstances.

Senior UX Designer

November 2018 - September 2021

As a UX designer, my role has been to take complex experiences and make them intuitive for our members to use. I have worked on redesigning the Kaiser Permanente health class directory -- both the member facing experience as well as the authoring system -- and the COVID-19 information hub which included a chatbot to help triage members to the appropriate resources. Currently, I am working on solving how members with multiple conditions manage their care. I problem-solve alongside product owners and developers to iterate and test quickly to guide us toward solutions.

CBS Interactive

2013 - 2018 | Burbank, CA

Senior UX Designer

October 2017 - November 2018

I was promoted to a senior role due to the strength of my work on the CBS All Access product. This allowed me to lead projects, be a champion for the user and mentor newer designers. CBS All Access continued to be my main focus and our team was dedicated to improving it through continual user testing and analysis. Features that we have added (or are in the process of adding) are:

• PayPal Payment Method

• Multiple Live TV Channels

• Onboarding & Personalization

• Improved Registration Process

• Subscription Management

• International Expansion

UX Designer

December 2013 - October 2017

When I first started at CBS, my primary responsibility as a UX designer was the launch and growth of the CBS All Access VOD streaming product. I worked with business executives, product owners, visual designers and developers to get the initial product successfully launched within an aggressive nine month timeline. Since then, we have continued to test and refine CBS All Access by adding more features that benefit the user, such as:

• Commercial Free Subscription Plan

• Annual Billing

• Expanding Presence Across Platforms

• Live TV Streaming

• SHOWTIME® Add-On

• Gift Cards

Freelance Illustrator

2008 - Present | Los Angeles, CA

Sketch Card Artist

I have been approved to illustrate for licensed properties such as Star Wars, DC Comics and The Walking Dead. Working with several companies that make trading cards, I have produced base cards as well as one of a kind original sketch cards that are pack inserted as incentives for collectors to chase. For each set, I will illustrate anywhere between 20 to 300 unique 2.5” by 3.5” cards. Sets that I have illustrated artwork for include:

• Cryptozoic Arrow Season 4

• Cryptozoic DC Comics Women of Legend

• Viceroy Carnival

• Cryptozoic Walking Dead Comic Book Set 2

• Topps Star Wars Galactic Files

• Topps Star Wars Galaxy 5, 6 & 7

• Topps Empire Strikes Back 30th Anniversary Widescreen

• Topps Clone Wars Widescreen

• Topps Lord of the Rings Masterpieces II

NBC Universal

2006 - 2013 | Universal City, CA

Senior Designer | UX/UI

November 2009 - November 2013

Shifting away from show designs, my focus was applied exclusively to global and second screen initiatives. I worked with senior staff and product executives on a range of projects that included establishing an overall design strategy across all platforms, creating site templates and enhancing the viewing experience with second screen games and apps. I created user flows and wireframes and advanced the designs through various stages of fidelity before fleshing out concepts; additionally, when outside vendors were used, I provided art direction as necessary. I worked on projects such as:

• NBC.com Global and Show Site Redesign

• ‘The Winner Is’ Play-Along (art direction)

• ‘Take It All’ Play-Along (design and game flow)

• Creation of Site Design Templates

Designer

December 2006 - October 2009

My responsibilities were spread between show site support and global initiatives. Projects that I worked on included:

• NBC.com Video Player

• Upfronts

• ‘Heroes’, ‘Awake’, ‘The Event’, ‘Chuck’ and ‘Up All Night’ Show Sites

People who like me

Glowing references available upon request.

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