// Résumé

Career Statement

Human-centered designer with 15+ years of experience across UX, UI, and team leadership

I lead with empathy — for both those using our products as well as for the team building them. With clear thinking, strong storytelling, and a passion for simplicity, I strive to facilitate the creation of designs that make life better (not just prettier). My approach is grounded in kindness, curiosity, varied perspectives, and collaboration — the ingredients I believe are essential in building the high-performing, creative teams that drive meaningful innovation.

Because at the end of the day, it’s not about me. It’s about we.

Design Experience

Kaiser Permanente

2018 - Present | Pasadena, CA & Remote

Principal UX Designer

September 2021 - Present

  • Led a team of 12 UX designers focused on digital care navigation, including appointments, provider and location search, secure messaging, and on-demand telehealth

  • Defined and drove the holistic design vision for how patients digitally access care, ensuring consistency and clarity across touchpoints

  • Partnered closely with product leads, engineering, clinicians, and stakeholders to align business goals with user needs and advocate for human-centered outcomes

  • Mentored designers through 1:1s and design reviews, providing feedback on both individual craft and overall experience strategy

  • Collaborated closely with embedded product discovery coaches during a six-month initiative, and supporting the care guidance designers through the full discovery process—from problem framing to user testing

  • Championed cross-functional collaboration to streamline care access, reduce friction, and create more intuitive digital pathways

  • Provided design guidance on a small, regional pilot exploring AI-assisted care navigation, helping shape how appointment flows could adapt based on member-reported symptoms and care needs

  • Guided design direction for high-impact features including:

    • Symptom-led care guidance, which tested exceptionally well in usability studies and is launching in 2025

    • One-click appointment booking flows

    • A redesigned doctor and facility finder experience

    • Messaging enhancements that proactively routed users to faster self-service options, reducing provider message volume and improving efficiency

  • Recently transitioned to lead the strategic evolution of Kaiser Permanente’s new member onboarding experience, focusing on clarity, personalization, and reducing drop-off

Senior UX Designer

November 2018 - September 2021

  • Served as senior designer on multiple high-priority initiatives focused on digital access to care, condition management, and patient education

  • Designed and launched Get Care Now, Kaiser Permanente’s first on-demand telehealth experience—enabling members to connect with providers virtually, reducing strain on in-person care and scaling rapidly during the COVID-19 pandemic

  • Created a diabetes condition management experience that supported patients with ongoing care, information access, and tools for self-management

  • Redefined the health class directory experience to improve discoverability and engagement with wellness offerings

  • Collaborated closely with product managers, engineers, and clinical stakeholders to ensure solutions were user-friendly, technically feasible, and aligned with care goals

CBS Interactive

2013 - 2018 | Burbank, CA

Senior UX Designer

October 2017 - November 2018

  • Led UX for major platform enhancements on CBS’ streaming service, including the launch of Live TV, PayPal integration, and improvements to registration and subscription management flows

  • Collaborated across product, engineering, and UI teams to scale the platform’s feature set while ensuring a seamless user experience across web, mobile, and connected TV platforms

  • Played a key role in growing the UX team—advocating for dedicated UX roles, mentoring new hires, and defining team practices and collaboration models

UX Designer

December 2013 - October 2017

  • Served as the sole UX designer on the original CBS All Access streaming product (now known as Paramount+), from concept through launch in Sept 2014—making CBS the first broadcast network to enter the streaming market

  • Designed the core user experience for onboarding, content browsing, playback, and account management across web platforms

  • Partnered closely with UI design, product, and engineering to define and iterate on a new digital content model

  • Helped evolve the product to support expanding membership tiers, billing options, and premium add-ons such as Showtime

NBC Universal

2006 - 2013 | Universal City, CA

Senior UI/UX Designer

November 2009 - November 2013

  • Led several global redesigns of NBC.com, developing scalable templates and modernizing the user experience

  • Designed an interactive play-along web game for the primetime show Take It All, blending TV and real-time digital engagement

  • Helped introduce UX thinking into the org, shaping structure, flow, and usability before UX was a formal discipline there

UI Designer

December 2006 - October 2009

  • Designed digital experiences for a wide range of NBC primetime and daytime shows, including Heroes, Chuck, and many others

  • Created the network’s custom video player and early online viewing experience for promotional clips and full episodes

  • Designed the digital platform for NBC’s annual Upfronts, supporting new show announcements to advertisers and press

Illustration Experience

Freelance Illustrator

2008 - Present

I have been approved to illustrate for licensed properties such as Star Wars, DC Comics and The Walking Dead. Working with several companies that make trading cards, I have produced base cards as well as one of a kind original sketch cards that are pack inserted as incentives for collectors to chase. For each set, I will illustrate anywhere between 20 to 300 unique 2.5” by 3.5” cards. Sets that I have illustrated artwork for include:

  • Cryptozoic Arrow Season 4

  • Cryptozoic DC Comics Women of Legend

  • Viceroy Carnival

  • Cryptozoic Walking Dead Comic Book Set 2

  • Topps Star Wars Galactic Files

  • Topps Star Wars Galaxy 5, 6 & 7

  • Topps Empire Strikes Back 30th Anniversary Widescreen

  • Topps Clone Wars Widescreen

  • Topps Lord of the Rings Masterpieces II

Skills in my Toolbox

Technical Skills

  • Design tools: Figma, Sketch, Adobe Creative Suite

  • Whiteboarding tools: Miro, LucidSpark, FigJam

  • UX research and discovery: User interviews, usability testing, wireframing, prototyping, data synthesis, journey mapping

  • Design foundations: Accessibility principles, design system fluency, component-based design, UX writing awareness

  • Process: Product team model, cross-functional collaboration, Jira, Confluence, design documentation, outcome-focused iteration

Artistic Skills

  • Sketching and illustration

  • Storyboarding and thumbnailing

  • Character development

  • Scene setting and composition

  • Creative writing

Leadership Skills

  • Empathetic, people-first design leadership

  • Team mentorship and design coaching

  • Active listening and open communication

  • Strong presentation and storytelling skills

  • Curiosity (hasn’t killed this cat!)

  • Member of Mensa*

*Don’t worry, I’m not one of those snobby smarty-pants people. Ask me about how I got in — it’s a silly story!

Extras

  • 6+ years of experience working and collaborating remotely

  • Able to work anywhere within the EU without sponsorship (dual American/Swedish citizen)