I lead with empathy, geek out over UX, and know that innovation and creativity are found within kindness.
Nice to meet you.
// Featured Project
KAISER PERMANENTE
Symptom-led care recommendations
At Kaiser, members have many care options, but most default to appointments simply because it’s what they know. Yet in many cases, this isn’t the fastest or best path—and when patients book unnecessary appointments, it adds to physician workload and increases wait times.
How might we better support both patient and physician needs?